Chapter 1

An Overview

This first chapter gives a tour of operations management, starting with why a reactive and hectic operations is common, and the paradigm shift required to proactive & predictive operations.

• 1. Complaint-Based Operations
• 2. Purpose-Driven Architecture
• 3. Multi-Cloud Operations
• 4. Begin with the end in mind
• 5. VCDX vs. VCOX
• 6. The Restaurant Analogy
• 7. Service Level Agreement
• 8. Pillar | Process | People
• 9. Insight vs. Alert

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This page was last updated on June 21, 2021 by Stellios Williams with commit message: "Adjusted title and chapter heading sizes."